Exchange and Return Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at info@parallelluxury.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@parallelluxury.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We're happy to help on a client by client basis, we'll walk you though this process and ensure you find something you're happy with. If your new purchase is less than the item you are exchanging, you will be refunded the difference.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (up to 10 days) for your bank or credit card company to process and post the refund too.

Prior to Purchasing
If you are considering an item and you have additional questions regarding condition, dimensions, fit, etc. before purchasing, please chat with us on our website, email parallelluxury@gmail.com or reach out to us on IG @parallel.luxury. We are happy to assist with any questions or provide additional images.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.